The Illinois Commerce Commission (ICC) is reminding customers that the state’s winter weather rule is in effect from December 1 - March 31. The winter weather rule limits utilities from disconnecting eligible customers who use electric or gas as their primary source of home heating.
“Illinois winters are known for frigid temperatures and frequent snowfall. The winter weather rule protects customers who might otherwise struggle to stay warm during the coldest months of the year,” said ICC Chairman Doug Scott.
The winter weather rule protects residential customers from disconnections when temperatures are forecasted to be at or below 32 F, and on days preceding holidays and weekends when the forecast is expected to drop to freezing.
Residential customers or master-metered apartment buildings who used gas or electricity as the primary source of space heating equipment during the previous winter cannot be disconnected for non-payment unless: the utility has offered the customer a Deferred Payment Agreement (DPA) with a maximum down payment of 10 percent; provided the customer with contact information for public and private aid agencies; the customer refused to enter a DPA; and all disconnection notices provisions have been met.
To protect Illinoisans during dangerous cold, Low Income Home Energy Assistance Program (LIHEAP) and Percentage of Income Payment Plan (PIPP) participants; electric space heating customers; and military personnel and veterans cannot be disconnected if they fall behind on their utility bills. The rule excludes disconnections related to theft, tampering, or safety.
